Welcome
Being a leading health care provider is more than just helping people be well. Health care is multi-faceted, and improving all aspects of it means approaching solutions from every angle. This site shares the many ways we push the boundaries of what’s possible for health care in order to make it better, more affordable, more reliable, and safer.
You’ll see how we invest dollars to save dollars in the long run. You’ll see how we translate science into advanced care practices that lead to better health outcomes and reduced costs. You’ll read about the sustainable solutions we’ve implemented to drive change within our own system, and the ways we’re contributing to health care reform solutions on a regional and national level.
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Health Care Reform
Get the latest on pressing health care reform issues and what we are doing to lead the charge.
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Innovation in health care
Patients benefit from better care and lower costs. We pursue all good ideas to achieve those goals.
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Group Health Research
From reducing hospital readmissions to managing diabetes, our research sets standards for patient care.
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Upcoming Events
No EventsPopular Articles
- Group Health Board Votes to Support Marriage Equality
- To be Affordable, We Must Take Bold Steps
- My Birth Control Is Free Now. Right?
- Opioid Summit Demonstrates How Learning Systems Can Improve Care
- The Cost Of Overtreatment: What Care Is Necessary?
- Contraceptive Services Rule Changed to Accommodate Religious Groups
Popular Article Topics
- Transforming Primary Care (28)
- Health care costs (27)
- Convenient access (17)
- Affordable Care Act (17)
- King County (14)
- Medication (14)
- Partners (14)
- Chronic conditions (12)
- Affordability (12)
- Shared Decision Making (10)
- Events (9)
- Awards (8)
- Diagnosis (8)
- Overtreatment (7)
- Employee Wellness (6)
- Equality (6)
- Reducing Readmissions (4)
- Women's Health (4)
- Medical home (4)
- The Exchange (4)
- Quality of Care (4)
- Health care providers (4)
- Community (4)
- Medicare & Medicaid (3)
- Medical facilities (3)
- Pierce County (2)
- Thurston County (2)
- Spokane (2)
Finding a Better Way to Pay for Health Care
The fee-for-service payment system rewards doing “more stuff” instead of “getting well”, so what we’re spending on health care has not made us healthier. We need a payment system where care and coverage work together to reward value, not volume.
To be Affordable, We Must Take Bold Steps
Group Health CEO Scott Armstrong offers three interventions to provide the framework for creating integrated, coordinated systems of care that are aligned around one common goal—the goal of better health.
Contraceptive Services Rule Changed to Accommodate Religious Groups
Megan Howell breaks down a proposed rule addressing coverage of contraceptive services under the Affordable Care Act (ACA).
The Changing Face of Primary Care Providers
Group Health’s Barbara Trehearne on Group Health’s new collaborative practice models providing top notch and affordable care
Health Reform and the Silver Tsunami
Dr. Marty Levine on how a strong primary care system is essential to care for the elderly population expected to grow nearly 80 percent in the next 25 years.
Fantastic work. What are you going to do next?
A look under the hood at how Group Health and its Research Institute are collaborating today on practical health care research.
The Changing Face of Primary Care Providers
Group Health’s Barbara Trehearne on Group Health’s new collaborative practice models providing top notch and affordable care
Mutual Decision Making Leads to Lower Costs and More Satisfaction
Dr. Marc Mora on effective ways to improve patient care and satisfaction and drive down our country’s crippling health care costs
Fantastic work. What are you going to do next?
A look under the hood at how Group Health and its Research Institute are collaborating today on practical health care research.
Fantastic work. What are you going to do next?
A look under the hood at how Group Health and its Research Institute are collaborating today on practical health care research.
Staying on Top of Prescription Drugs
Jim Carlson on creating a pharmacy system designed to keep Group Health's patients safe and provide the best care possible.
Finding a Better Way to Pay for Health Care
The fee-for-service payment system rewards doing “more stuff” instead of “getting well”, so what we're spending on health care has not made us healthier. We need a payment system where care and coverage work together to reward value, not volume.
Looking Beyond Silos to Fix the Broken Health Care System
Group Health CEO on his recent commentary in JAMA- Internal Medicine discussing how Lean management promises significant improvements to quality and reducing cost when applied across the whole continuum of a patient’s care.
To be Affordable, We Must Take Bold Steps
Group Health CEO Scott Armstrong offers three interventions to provide the framework for creating integrated, coordinated systems of care that are aligned around one common goal—the goal of better health.
Colon Cancer Screening Doubles with Electronic Record Use
Group Health Research used electronic health records to identify patients who weren’t screened regularly for cancer of the colon and rectum and to encourage them to be screened. This automated approach doubled patients’ rates of on-time screening—and saved health costs—over two years.
Taking Steps to Solve the Affordability Puzzle at Group Health
Like all other health care organizations, Group Health is facing a radically changing health care market and the pressure of rising costs. In Spokane and across Washington state, we are adapting in ways that put our patients’ needs at the core and ultimately bringing more services to our members.
Value in the Age of Sequestration: What Congress Could Learn from Group Health
At Group Health, we're are all working together to find the most common-sense strategies for improving services while cutting costs. Here’s hoping Congress can apply this model too.
Group Health and Seattle startup to collaborate in creation of Northwest worksite clinics
A collaboration with Group Health and Vera Whole Health is underway to offer Washington state employers the convenience of work site care clinics that focus on wellness and health coaching.
Contraceptive Services Rule Changed to Accommodate Religious Groups
Megan Howell breaks down a proposed rule addressing coverage of contraceptive services under the Affordable Care Act (ACA).
The Changing Face of Primary Care Providers
Group Health's Barbara Trehearne on Group Health's new collaborative practice models providing top notch and affordable care
Health Reform and the Silver Tsunami
Dr. Marty Levine on how a strong primary care system is essential to care for the elderly population expected to grow nearly 80 percent in the next 25 years.
A Health Benefit Exchange Refresher
Group Health's Colin Goldfinch gives an overview the exchange’s primary role and how Group Health is getting ready for 2013.
Mutual Decision Making Leads to Lower Costs and More Satisfaction
Dr. Marc Mora on effective ways to improve patient care and satisfaction and drive down our country’s crippling health care costs
Patient-Centered Research Is the Future
Two Group Health Research projects – one connecting people with community health resources and another aimed at effectively treating back pain – receive major national grants.
Fantastic work. What are you going to do next?
A look under the hood at how Group Health and its Research Institute are collaborating today on practical health care research.
Avoiding The ‘Voltage Drop’ When Treatments Move From Research To Real World
Research money is wasted if findings don't work in practice. Dr. Eric Larson says we need a different approach to answer scientific questions better and more affordably.
Shared Decision Making Video
Group Health is lowering health care costs and unnecessary procedures by informing patients of their treatment options
Physician, Heal Thy Industry
Dr. Michael Soman believes physicians play a crucial role in ensuring high quality care is delivered at prices that businesses and families can afford.
Designing and Building a Medical Center for the Future
Group Health opens its new Puyallup medical center.
At The End Of The Day, Health Care Is Local
CEO Scott Armstrong on how solutions to our national health care crisis will have to come from local health care organizations.
Group Health Researchers Uncover New Insights into Breast Cancer
Does soy play a part in breast cancer and does digital imaging lead to more tests and increased costs?
Federal Regulators Give A Boost To Wellness Incentives
A new proposed rule issued by the Department of Health and Human Services (HHS) gives employers additional flexibility in implementing wellness programs for employees.
Weight Loss Surgery Helps Diabetes But Doesn’t Cure It
Researchers look at which kinds of obese people with type 2 diabetes are likely to get the most benefit from gastric surgery
The Link Between Atrial Fibrillation and Body Mass
Your weight may be the cause of permanent atrial fibrillation which can lead to risk of stroke and high medical costs.
Group Health and King County Work Together to Cut Health Care Spending
Dr. David Grossman explains how quality, coordinated health care results in savings for county government and for its employees.
Principles For More Selective And Cautious Opioid Prescribing
Prepared by the faculty of the National Summit for Opioid Safety, these principles can help clinicians make care safer and more effective for patients with chronic pain.
Health Care Reform Moves Ahead Following Election
The Affordable Care Act is now almost certain to be implemented. But Congress has a very full agenda that will have implications for our health care system as a whole.
Group Health Named ‘Best Place to Work’ for LGBT Equality
Group Health received a 100 percent rating for its corporate policies and practices related to LGBT employees and their families.
Opioid Summit Demonstrates How Learning Systems Can Improve Care
Dr. Eric Larson on ways research scientists and clinicians can work together for patients with chronic pain.
The Everett Clinic and Group Health Announce New Alliance Agreement
Joint initiatives will focus on improving quality, reducing costs, and increasing access for patients in Snohomish County.
Election Results Elevate Our Opportunity To Reshape Health Care
CEO Scott Armstrong says the outcome of this election will have more of an impact on Group Health than ever before.
Member Voices: Members Design and Benefit from Our Research
Patients and members help researchers design better models of care from the ground up.
The Cavalry Is Not Coming: Finding Solutions Is Up To Us
Regardless of the election's outcome, our country’s health and health care system faces formidable challenges.
Facility Fees Billing Practice In The News
We need to build a better way to pay for medical care—one that aligns financial incentives with continuously improving health and patient experiences, and lower total cost of care.
Member Voices: Sharing Health Decisions is Ultimate Empowerment
Betty King says Group Health doctors empower her to have well-informed conversations about her health care decisions.
Breast Cancer Screening: The Evidence Women Need
Three local researchers are putting Group Health on the map for improving breast cancer screening
A Local Perspective On Health Care Reform
Karen Merrikin on the changes coming fast and hard to the insurance markets in the coming year as the Affordable Care Act unfolds
Our Wealth Or Our Health: Measuring What Matters
Eric Larson believes we can achieve strong economies by promoting our citizens’ health and well being.
Primary Physician Shortage Looming…Elsewhere
Group Health's patient-centered Medical Home Model is attracting record numbers of applicants for its residencies in family medicine.
The Anatomy Of The Reinsurance Fee
Beginning in 2014, members and employers will likely be affected by provisions of the ACA that help stabilize the market when many uninsured will gain coverage for the first time.
National Opioid Summit Preview
Slides and videos, as well as the materials Group Health is using to implement its chronic opioid therapy initiative
Essential Health Benefits Explained
The Affordable Care Act sets out minimum standards for coverage called essential health benefits. But what services are considered “essential” ?
Group Health Board Votes to Support Marriage Equality
Vote reaffirms the cooperative’s support
The patient’s role in surgery choices: More engagement, better care
By providing care in a way that is more patient centered, Group Health is demonstrating one way the nation might address an epidemic of overtreatment and medical harm
Group Health Tacoma Medical Center Opens New 24/7 Urgent Care
Providing Group Health members with more convenient and cost effective care round-the-clock
TotalHealth: The Carrot Approach To Better Health
By promoting incentives for prevention Group Health is getting people to engage in activities to improve their health.
TEAMcare – Treating The Body And Mind Together
Integrating behavioral health with the treatment of chronic conditions may significantly improve the quality of life
What’s Possible For American Health Care?
This infographic from the Institute Of Medicine illustrates ten ways we can fix the U.S. health care system.
Group Health Medicare Coverage Ranked In Top 10 Nationally
Quality rankings at the national and regional level show that Group Health continues to deliver quality medical care and health plan coverage.
Foundation Launches Whooping Cough Awareness Campaign
Free vaccine clinics in Thurston County: Sept. 22, 29, and Oct. 6
Virtual Medicine: More Convenience For Patients
Dr. Tim Scearce talks about how virtual medicine is essential in providing better health for patients
The Path To The Best Care At Lower Cost
The US spends $2.7 trillion on health care every year. Dr. Michael Soman lays out ten ways we can bring down costs without sacrificing quality of care.
The Medical Loss Ratio
Megan Howell breaks down what exactly MLR is and what it means specifically to Group Health members
Managing Opioid Therapy Safely
Group Health developed and implemented a guideline-based approach to managing chronic opioid therapy, making treatment safer for patients.
Group Health Physician-Midwife Collaboration
Group Health and community-based midwives, obstetricians, family medicine residents and doctors team up at our Family Beginnings Birth Center.
Patients Making Informed Decisions About Their Care
When patients were provided balanced, straightforward information about the pros and cons of joint replacement surgeries, patients chose such surgeries at sharply lower rates.
Research Finds Link Between Breast Cancer Chemo Drugs And Heart Failure
Women with breast cancer and are treated with chemotherapy may have more cardiac problems
Patient-Centered Care: Would You Know It If You Saw It?
Eric Larson defines patient-centered care as, "care that honors and responds to individual patient preferences, needs, values, and goals."
Summary Of Benefits And Coverage 2.0: Comparing Apples To Apples
The new summary is designed to make comparing insurance plans easier.
Complex Spinal Surgery Team: Innovation In Action
The Group Health complex spinal surgery team is improving health outcomes and reducing complications threefold.
The Perils Of The Fiscal Cliff
If Congress doesn’t act in 2012, a combination of automatic higher taxes and spending cuts could pose a real threat to economic recovery.
Sequestration. What Does It Mean?
Public Policy Analyst Colin Goldfinch explains the potential automatic, across-the-board spending cuts that form part of the impending fiscal cliff.
My Birth Control Is Free Now. Right?
Megan Howell says there's some fine print in the Affordable Care Act's changes to women's preventive health services you should know
Adapting To Our New World
Executive Director of Public Policy Diana Rakow discusses the 'new normal' of change and uncertainty in the future of health care.
A “Learning Health System” Moves From Idea To Action
Group Health experience shows how practice and research can inform each other
An Approach To Containing Health Care Spending
Scott Armstrong and nationally recognized experts on health care economic policy featured in New England Journal of Medicine
Medical Home Model Of Primary Care: Group Health Experience Shows It Saves Money Downstream
Dr.s Eric Larson and Rob Reid respond to JAMA defending the medical home model
Group Health and Providence Announce Creation Of A New Integrated Physician Organization
The new organization will work with other health insurance companies and health care purchasers to manage care for patients across the region with more coordinated, seamless and affordable care.
2012 Pacific Northwest Employer Health Care Summit
Debbie Huntington sharing her thoughts on best practices for sustainable health care now and in the future.
The Cost Of Overtreatment: What Care Is Necessary?
Barbara Trehearne weighs in on the damaging effects of overtreatment and how it affects health needs.
Medical Uncertainties Can Be Trying
Dr. Alisa Hideg addresses difficulties in dealing with the unknown when it comes to your personal health.
Daniel C. Cherkin, PhD, Named Head Of Bastyr University Research Institute
An opportunity to help Bastyr further develop its capacity for conducting research
Group Health’s Approach To Teen Health Receives National Recognition
Dr. Lindenbaum and the Group Health Research Institute are transforming teen-centered primary care
Health Affairs: After The Supreme Court
Scott Armstrong will speak on moving ahead with implementation of the Affordable Care Act
Dr. Morales Sheds Light On Member Diversity At Group Health
Having a deeper understanding of the needs of increasingly diverse patients.
The Promise Of Technology
Maria Dolan discusses how technology can give us better access to care and help us manage our health.
Group Health Presents: National Summit On Opioid Safety
Hear what the experts are saying about the epidemic of prescription opioid abuse and overdose
Good, Affordable Health Care For All: How Long Will It Take?
Dr. Eric Larson thinks that taking the long view can help with health care reform's unanswered questions.
CityClub: The Cost Of Overtreatment
Barbara Trehearne discussed the current "fee-for-service" system of health care and how it contributes to overtreatment
Supreme Court Decision: One Step On A Long Road
CEO Scott Armstrong on the Supreme Court decision to uphold the Affordable Care Act
Driving Down Diabetes Dosts
Since 1994, Group Health has been a leader in diabetes care and management.
Social Connections And The Weight Of The Nation
Dr. Paula Lozano, Assistant Medical Director of Preventive Care, encourages action to address America's obesity epidemic
Will The Supreme Court Strike Down Health Care Reform?
Scott Armstrong talks about how Group Health will respond to the upcoming Affordable Care Act ruling
Group Health Honored In Healthcare Equality Report
For the fourth consecutive year, Group Health was named a leader in the Healthcare Equality Index 2012 report .
Enhancing Care Through The Personal Health Record
Personal health records may lead to improved health care and outcomes by enabling more coordinated care for children with chronic disease.
Group Health And Franciscan Health System Agree To Innovate To Improve Health Care In South Sound
Teamwork will create more convenient, seamless care for patients
Is A CT Or MRI Scan Really Necessary?
Dr. Marc Mora discusses how CT scans are helpful for diagnosing a disease or condition, but they have risks.
Optimism In A Time Of Turmoil And Change
Scott Armstrong on the ACHP and the future of health care reform.
The Problem Nobody Wants To Study
Dr. Eric Larson discusses the problem with overusing health care in his latest blog post.
Improving the Value Of High End Imaging
Educating patients and doctors on making the best decision when it comes to medical imaging
Database Could Prevent More People From Getting Diabetes
Eleven integrated health systems form largest private-sector diabetes registry in United States
Personal Genetic Test Results Didn’t Drive Overuse Of Expensive Health Services
Personal genetic test results didn’t drive overuse of expensive medical care
New Puyallup Clinic To Open Dec. 10
New offerings will include family medicine, obstetrics, eye care, regularly-scheduled mobile breast cancer screenings, and an optical store.
Prices Drive Health Spending Growth
Bob O'Brien discusses how hospital billings are affecting the cost of care
Health Care Reform And The HMORN Conference
Dr. Eric Larson thinks ‘Choosing Wisely’ may be a tipping point for costs and ethics.
Group Health Partners With Local Communities To Fight The Spread Of Pertussis
Dr. David Grossman addresses the whooping cough epidemic and the need for vaccination.
Group Health Testifies At U.S. House Committee On Veterans Affairs
Diana Rakow shared some of Group Health's best practices in ensuring access to high-quality behavioral health care services.
Achieving Better Care And Better Results In Every Market
Scott Armstrong on improving care
Team Care Of Chronic Diseases Seems Cost-Effective
UW-Group Health approach to depression and diabetes pays off
The Medical Center Of Tomorrow
If Group Health could develop a cutting-edge medical center for patients, what would it look like? Find out here!
Group Health Research Institute
The Group Health Research Institute works to improve health and health care for everyone through leading-edge research, innovation, and dissemination.
GHRI’s 2012 HMO Research Network Conference: Leading Through Research
Group Health Research Institute hosts the 2012 HMO Research Network conference
Naturopathic Care Can Improve Blood Sugar, Mood In Diabetes
Holistic approach added to benefits of usual care in joint Group Health-Bastyr University study
Chronic Opioid Therapy Presentation
Creating a common approach that serves patients and meets state guidelines
Group Health And Legislature Take On Whooping Cough
Group Health teamed up with Sen. Karen Keiser, D- Kent, supplying Tdap booster shots and staff to host a free Whooping Cough shot clinic at the Capitol Campus in Olympia, WA.
Spokane Conference: Solutions for Transforming Care – Chronic Opioid Therapy
Nearly 140 Spokane medical providers came to hear about how Group Health developed and implemented a guideline-based approach to managing chronic opioid therapy (COT).
Treating Patients With Chronic Pain Has Been A Challenge Forever
Dr. Paul Fletcher responds to the New York Times article featuring Group Health
Innovating For Patient Safety: Opioid Presentation
Group Health's approach to opioid therapy and care management for chronic non-cancer pain
Shared Decision Making Presentation
Learn more about how Group Health enables patients to make informed decisions about their health.
Improving Medication Use
Prescription drugs account for 10 percent of total health care expenditures in the United States
Digital Access To Care
Group Health is a national leader in using information technology to provide convenient access to care.
Transforming Primary Care
It’s important to receive medical care that is timely and effective. But that doesn’t always happen in today’s often-rushed world of primary care.
Shared Decision Making: Empowering Informed Decisions
What happens if there are multiple treatment options for a condition, each with pros and cons?
Reducing Readmissions
Avoidable hospital readmissions add more than $17 billion a year to health care costs
Medical Home Puts Patients At Center Of Care
The heart of care at Group Health is your personal relationship with your doctor and your health care team.
PBS Documentary Features Group Health As Health Care Success Story
Group Health is featured as one of the U.S. health care system's success stories in a new public television documentary.
CityClub: Delivery Systems And The Cost of Care
How do we discover the true costs of health care, and how do we gain more transparency in the system? How much do services and procedures really cost?
Medical Home Presentation
The medical home is more than a physical space; It's a philosophy of care centered around the relationship between a physician and a patient
Reducing Readmissions Presentation
Get in-depth information about Group Health's hospital readmission reduction strategy.
Washington Enacts Landmark Exchange Legislation
The legislature has authorized the state’s health benefit exchange to establish an operational health benefit exchange in Washington.
How Safe Are We? The Role Of Vaccines In Protecting Your Community
Vax Northwest, a public-private partnership between Group Health and other health care partners, addresses vaccination concerns through innovative community outreach.
Group Health Responds To Problems With Opioid Prescription
Major initiative ensures compassionate, evidence-based care for patients with chronic non-cancer pain.
Group Health App Updated With Key Time-Saving Features
Group Health mobile app now has access to children's medical records and prescription refills in addition to standard features.
18th Annual HMORN Conference
The 18th annual HMO Research Network Conference will be held in Seattle, Washington, April 29 – May 2, 2012.
Family Wellness Programs Help Address Childhood Obesity
By teaching behavioral skills and setting up action plans for healthy living, Group Health empowers the whole family to make changes around weight management.
Kids and Obesity: Are We Gaining Ground?
Kids are packing on the pounds, with serious health consequences. But doctors are beginning to learn what really works to help them slim down.
Childhood Obesity Study Shows A Link To Where You Live
Learn more about the link between home address and obesity from this joint study between Seattle Children's, University of Washington, and Group Health.
Massage More Effective For Back Pain
A Group Health Research Institute study finds massage therapy helps ease chronic low back pain and improve function.
Healthy Options Healthy Families
Group Health Foundation funded a grant to staff a nurse in Spokane who reaches out to help low-income pregnant moms get the care they need.
Medicine In The Virtual World
Group Health takes a look at the way health care technology impacts patient care.
Group Health Named Leader In LGBT Healthcare Equality
Group Health is proud to be named a Leader in LGBT Healthcare Equality in the Healthcare Equality Index 2011 report.
Group Health Receives LGBT “Best Places to Work” Honor
Group Health has earned a “Best Places to Work” designation from the Human Rights Campaign (HRC) after receiving a 100 percent rating on the 2012 Corporate Equity Index.
Patient-Centered Health IT Helps Advance High-Quality Care
Group Health researchers published an article in Health Affairs urging policymakers to include measures of patient experience in meaningful use criteria.
Group Health Wins TechFlash App Of The Year
Group Health walked away with Mobile App of the Year at the TechFlash 2011Newsmaker of the Year Awards
Health Reform Glossary Of Common Terms
Need some help to understand the terms and language surrounding the health reform discussions happening in Washington and in communities all over the country?
Final Rule For Consumer Disclosure Rules Announced
The U.S. Department of Health and Human Services (HHS) unveiled its final rule on required consumer-friendly benefit summaries and cost comparison tools.
Medicare Physician Payments, Medicare Advantage Rates Update
On February 21, the President signed into law a bill to forestall a 27 percent cut in Medicare physician payment through the end of 2012.
Enhancing Medication Safety For Patients With Complex Medical Regimens
This program is about enhancing medication safety for patients with complex medication regimens.
Engaging Patients With Shared Decision Making
Learn more about what Group Health is doing around Shared Decision Making.
Dr. Matt Handley On Electronic Medical Records
Dr. Matt Handley's personal experience with electronic medical records.
Dow Constantine On King County And Group Health Convenience
King County Executive Dow Constantine highlights the convenience and accessibility of Group Health doctors
What You Should Expect From Your Doctor
Dr. Alisa Hideg writes a regular column for Spokane's The Spokesman-Review
Five Leading Health Systems Create New Care Connectivity Consortium
Five healthcare providers from around the US announced the creation of an interoperability consortium.
Group Health And The Everett Clinic To Exchange Patient Records
Group Health and The Everett Clinic have now made it easier for important medical information to travel with patients.
Working Toward Healthcare For All: 10 Essential Characteristics Of A Cooperative
Group Health's Guiding Principles as a Cooperative
Group Health Receives Top Ratings From Puget Sound Health Alliance Community Checkup
Group Health Cooperative gets top ratings on quality care in the Puget Sound Health Alliance (PSHA) Community Checkup.
Group Health Mobile App For iPhone And Android
Group Health members can now email their doctor, check lab results, make appointments, and more with their smartphone while on-the-go.
Taking A Closer Look At CT Scans
The only reason to do a CT scan is if the benefits of doing it outweigh the risks. The only way to determine that is to have a conversation with your doctor based on your symptoms and your health history.
The Best Ways IT Can Support Health Delivery Systems
Bi-partisan report recommendations for use of health information technology dollars to support patient-centered models of care.
Dealing With Multiple Chronic Conditions Online Workshop
Online chronic disease self-management program teaches patients to self-manage chronic conditions, removes scheduling issues, and increases access to care.

